Patron Services

American Sign Language (ASL) Interpreters

ASL interpreters are provided for select performances. Patrons requesting ASL seating arrangements should contact the ticket office prior to the performance or event.

Automated Teller Machine (ATM)

An ATM is available across from the elevator on the west wing of the main level.

Assistive Listening Devices (ALDs)

ALDs are available at no charge.  If a patron requests an ALD, contact the Student House Manager or House Manager for assistance.

Concessions

Main level concessions are open prior to and during intermission for most performances and select special events. Upper level concessions are open prior to film screenings and remain open 30 minutes after the start of each screening.   For National Theatre Live and Met Opera screenings, concessions will remain open throughout intermission times; however, popcorn consumption during the Met Opera is discouraged.

Coat Check

Complimentary coat check, located on the main level, is available during the late fall, winter, and early spring months as well as select special events.

Elevators

Elevators are located on the main level, in the west wing. The east (left) elevator stops at all five levels: Lower Level (L), Main Level (M), Main Mezzanine (MM), Upper Level (U) and Upper Mezzanine (UM). Patrons exit the rear elevator doors when accessing Main Mezzanine or Upper Mezzanine levelsThe west (right) elevator only accesses the Lower, Main, and Upper levels.

Restrooms

Men’s restrooms are located in the west wing on the main and upper levels. Women’s restrooms are located in the east wing on the main and upper levels.

Telephones

Intra-campus phones are located in the north entrance vestibule and upper level, west wing.  Administrative offices are reached by dialing 1+ four-digit number.  Information regarding how to reach emergency personnel is listed on all intra- campus phones.   If a patron needs assistance making a local phone call, direct the patron to the Ticket Office.

Ticket Office

The Ticket Office is located on the main level, near the north entrance. See Frequently Asked Questions for hours and more information about the Ticket Office.

Water Fountains

Water fountains are located on the main level, in the east and west wing. An upper level water fountain is located in the east wing.

Wheelchair

A wheelchair is available for patrons transferring to a fixed seat. Patrons may utilize this wheelchair with permission from house management.

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