House Policies

Aisles Must Remain Clear At All Times

Aisle ways must remain clear of items such as wheelchairs, crutches, strollers, baby carriers, bags, scooters, etc. Not only is this a safety precaution, it allows guests to move about the venues as easily as possible.

Backstage and On-Stage Entry

Patrons are not allowed onstage or backstage at any time.  At times, an usher will be stationed in a security position to reinforce this rule. Backstage and other restricted areas are limited to persons and staff with designated backstage passes or direct authorization.

Rarely, there will be post-performance receptions and selected guests will need directions to restricted areas. The house manager will give you further information during the performance briefing.

Cameras, Cell Phones, and Recording Devices

Flash photography is strictly prohibited. Photography (without flash), videography and recording are permitted for certain performances, with artist approval, as long as it is not distracting to other patrons. The house manager will give you further information during the performance briefing.

Cell phones and other electronic or light emitting devices should be inaudible and properly stowed.


The center is committed to providing cultural experiences for audience members of all ages, although some performances and films may not be suitable for very young children. Every child, regardless of age and even if lap sitting, must have a ticket. Children under 5 years of age are not admitted to certain Presenting Series performances out of respect for other audience members and the artists. All ages are encouraged to attend performances noted as family friendly and/or family programming.

For films presented in the cinema, MPAA film ratings, when available, can guide parent(s) or guardians in determining content appropriateness for children. MPAA film rating rules are observed by center staff.

Food and Beverages

No food or beverage, with the exception of bottled water, is permitted in any venue except the cinema. Guests are welcome to eat and drink in the lobby.

Late Seating

While late-arriving patrons may be denied entry, we make every effort to seat latecomers unless the artist requests otherwise. Televisions or monitors are generally available for performance viewing while waiting to be seated.

Timing of late seating varies. Ushers should familiarize themselves with late seating holds and be prepared to help direct patrons to seats in the back of the house or assigned seats, when appropriate. Patrons seated in late seating holds are encouraged to take their originally ticketed seats at intermission.

Re-entry policies vary per performance.  The house manager will give you further information during the performance briefing.

Lost and Found

Lost and found items should be turned into the ticket office, if open. If not, give items to the house manager on duty. Patrons should contact the ticket office about the possible recovery of lost items. The center is not responsible for lost or stolen items.

No Smoking

Smoking is prohibited in all University of Notre Dame buildings as well as within 25 feet of all buildings and stadiums, and in all vehicles owned, leased, or operated by the University.


Eddy Street Commons houses a parking garage with free parking for the first hour.  A short walking distance from the center, it is in the neighborhood of food, drinks, and shopping. We offer validation for patrons who park in the Eddy Street Commons parking garage. Let the patron know they can get their validation at the Ticket Office, but if the Ticket Office is closed a House Manager can give them the validation.

The Visitor Lot is located on the west end of the Walsh Architecture parking lot. No permit is required outside of regular business hours and on holidays. During regular business hours (MondayFriday7 a.m. – 4 p.m.), visitors must purchase a permit at the pay station (credit cards only) near the entrance to the lot. The permit must be displayed face up on the driver’s side of the vehicle’s dashboard, so it is visible to parking enforcement staff.  The Joyce and Compton lots also fall under the campus visitor parking rules for regular business hours and each has a pay station. All ushers who are working an event during regular business hours know that we will provide you with a code beforehand to use at the pay station to cover your parking cost.

The gated Stayer Lot, North of the center, and Stadium Lot are free and open to the public weekdays after 5 p.m. and weekends.  Complimentary ADA parking is located at the Northeast corner of the center.

Press and Media

All press and media issues should be referred to house management.


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