The following information will help you answer patron questions and issues.
The greatest tool for handling any patron concern is to say, “Thank you for letting me know; let me see what I can do,” and, “Thank you for telling me; I will pass this on to house management.”
“How can I buy tickets? When is the ticket office open?”
Patrons can buy tickets in person at the Ticket Office, located at the North side of the center. Patrons are also welcome to call into the Ticket Office by calling 574-631-2800.
The Ticket Office is open Monday-Friday, Noon-6:00 PM. Hours are subject to change during semester breaks. The Ticket Office is also open one (1) hour prior to performance start time.
Patrons are also welcome to purchase tickets online at performingarts.nd.edu. The website is available 24 hours a day, seven days a week.
Encourage patrons always to check with the Ticket Office about pricing. However, discounted prices are generally available for senior citizens (age 65 or older), students, and Notre Dame, Saint Mary’s College, and Holy Cross College faculty and staff.
“Can I take pictures or record the performance?”
Union regulations and various copyright laws and contractual agreements with the Presenting Series artists prohibit the use of cameras, video cameras, cellular phones, and/or other recording devices. This includes photos of the set taken before or after the performance.
Notre Dame departmental performances may, at their discretion, allow photography or videotaping. It is up to the Guest Services staff to use discretion and stop any type of recording that is distracting to the performers and/or the audience.
Flash photography is prohibited at all times. It can be disorienting and dangerous to the performers’ safety, as well as the other patrons.
The best time to inform patrons about our policies is before a performance, especially if you witness them using these devices.
“How can I get more information about events?”
A patron can always be directed to the website http://performingarts.nd.edu for information about events happening at the center and to sign-up to receive email updates. The center never sells or exchanges email information and patrons are welcome to unsubscribe at any time.
The center also publishes a Presenting Series guide, as well as monthly film pamphlets. Copies of these publications are available in the center lobby.
“I would like to change seats. Can you help me?”
First, apologize (since they are not happy about their seat situation). Discover why they would like to move, so when you communicate with the house manager, you can work together to find the most appropriate solution. Please never tell the patron that we will re-seat them; re-seating is not always an option. Finally, a great ending response is, “Let me see what I can do.”
Other than general admission seating, all patrons are required to sit in their originally ticketed seat. If they would like another seating arrangement, please follow the directions above to ensure they are not sitting in someone else’s assigned seat. Patrons attending general admission performances or events are welcome to move to any open seats not reserved for patrons with limited mobility.
“Can you change the temperature setting in the venues?”
A good response may look something like this, “Thank you for letting me know, let me inform the House Manager.” Inform the House Manager. House Management will work with you to determine the best course of action to resolve the situation, which may include seat changes, offering them to get their coat from Coat Check, or further actions by the House Manager.
“Where can I park? There is no parking around here!”
Please respond by letting patrons know where closer parking lots are located. Below are some examples of locations that are often utilized:
- An ADA parking lot just East of the center.
- The Stayer Lot that is Northeast of the center is typically available after 5 pm on weekdays and all day on weekends (not including Football Saturdays).
- The Stadium Parking Lot that is North and East of Legends restaurant is typically available after 5 pm on weekdays and all day on weekends (not including Football Saturdays). The Legends Lot (the lot just south of the restaurant) is only available to patrons who dine and drink at the restaurant.
- Eddy Street Commons, just Southeast of the building offers complimentary street parking. The structure offers the first hour free but we give validation for patrons with Eddy Street Commons parking garage tickets.
- The Visitor Lot is located on the East end of the Walsh Architecture parking lot. No permit is required outside of regular business hours and on holidays. During regular business hours (Monday–Friday, 7 am – 4 pm), visitors must purchase a permit at the pay station (credit cards only) near the entrance to the lot. The permit must be displayed face up on the driver’s side of the vehicle’s dashboard, so it is visible to parking enforcement staff. The Joyce and Compton lots also fall under the campus visitor parking rules for regular business hours and each has a pay station.
The center does not have control of parking availability. If a patron is dissatisfied with parking, encourage them to call Notre Dame parking at 574-631-5053 or email them at firstname.lastname@example.org.