How Does DPAC Ensure Patron Safety?
- The center enforces strict measures regarding live flames or pyrotechnics.
- Exit signs are visible and illuminated in all venues.
- Aisles must remain clear.
- The building is equipped with smoke and heat detectors and sprinklers throughout.
- When the fire alarm is activated, the NDFD is instantaneously alerted.
What Should Ushers Do Immediately?
- For each venue, know the locations of at least two exits.
- Be familiar with your seating “zones.”
- At all times remain calm yet be assertive.
- Use large gestures and a loud voice to direct patrons out and away from the building.
- Walk, don’t run, when exiting.
- If your designated entrance is safe, proceed with the evacuation. If not, use an alternate exit.
- Allow able-bodied patrons to exit first.
- Close but do not lock doors behind you.
- Use only stairs, not the elevator.
What Is Your Role At Your Position?
- To encourage the patrons within your zone to follow you through the closest door to the safest exit: “Everyone, please follow me this way.”
- Instruct ADA patrons that “someone will be here in a moment to assist you.” Communicate this immediately to your House Manager.
- During non-evacuation scenarios, monitor your zone throughout a performance for photography and other unacceptable behavior.
LEIGHTON Evacuation Plans
DECIO Evacuation Plans
Procedures For Other Venues
- For the Browning Cinema: Exit patrons out Doors A & B to the West Doors. Alternate Route – Doors E & F
- For the Philbin: Exit patrons through Door A & B. Alternate Route – Backstage exits
- For the Reyes Organ Hall: Exit patrons through Door A. Alternate Route – Backstage exit
Once Outside Building:
- Instruct patrons to move at least 100 feet away from the building.
- Stay off and away from sidewalks, drives, and streets.
- Keep the East Dock parking lot clear for emergency vehicles.
- Inform a House Manager of any known persons needing extra assistance and their location.
- Never allow anyone back inside the building to retrieve belongings.
- Remain calm and patient waiting for the all-clear from NDFD.
Common Evacuation Mistakes
- Patrons will exit through the door where they entered causing a traffic jam.
- Patrons begin to run or push others.
- Patrons want to retrieve their valuables or coats from coat check.
- Patrons not trusting that someone will get them to a safe location.