TIP OF THE WEEK: Ticket Office Closure

The Ticket Office will be closed for the holidays starting today to Friday, January 5th. It will reopen with limited hours Monday, January 8th to Thursday, January 11th, 2018. On January 15th they will resume normal business hours: Monday-Friday 12:00 PM- 6:00 PM plus one hour prior to any ticketed event.


Ticket sales will still be available online at performingarts.nd.edu


TIP OF THE WEEK: Opinions!

A reminder we need to send out from time to time is for all ushers (and staff!) to make sure that when we’re on the floor among patrons or artists, not to discuss our personal opinions on the performances or any DPAC related issues. If any sensitive issues arise in a performance or screening that requires attention, please speak privately with the House Manger or Projectionist so they can relay it through the proper channels. If it’s anything regarding the quality of the content, feel free to discuss with the other ushers in the Usher Locker Room or off-site.

If a patron comes up and complains about the quality of the performance or screening, please let them know that you’ll pass their concerns along and that we have many terrific shows coming up and hopefully something else in the future will be more to their liking. Something not to do, is agree with them and say something to the effect that the show was terrible. Even if you feel that way, we need to maintain our professionalism as ushers and DPAC representatives and not vocalize it.

TIP OF THE WEEK: Usher Reminders!

Thought it was that time of the year to go over a few things to keep in mind when on the floor. We’ll start with a reminder about drawing the line between being a patron and being an usher. As we want you all to enjoy working here and enjoy the art that is provided, we have to keep in mind that we are here for the patrons first. We need to maintain our usher identity and that we are representing DPAC and let the patrons have the fun, even if it is a particularly energetic event. If it is a performance that you’d like to enjoy to the fullest, you are always welcome to get a ticket and be a participating patron.

Often we can get caught up in the performance or the film and leave behind our duty to the patrons. Program and Scanner ushers (along with other ushers who may be in the back of the venue) please be attentive to patrons who are entering (or leaving) by grabbing the doors, so they close quietly and helping get them to the late seating holds or to their assigned seat. Always please stay at your post until after the first late seating moment (except for Orchestra ushers who can move to their normal seating area).  Then you can grab an empty seat on an aisle in the back (preferably late seating holds) or use one of the stools.

Some performances, such as the Sorin shows, are very quiet in nature and we have to make sure we’re as quiet as we can be when handling late seating. We know sometimes the patrons are loud and there’s not much we can do about that, but we just have to do our best to be as quiet as we can.

That’s all the reminders for now. Let’s keep these in mind and have a great rest of the year. It’s November already!

TIP OF THE WEEK: Miles of Smiles!

Thought it would be a good time to bring out an easy tip that makes a difference! This week our staff went over to an event at the new stadium and noticed how all of their ushers engaged with us and had big smiles. Now they’re probably smiling because they get paid…but that’s beside the point! Just want to bring it up, as sometimes we need a reminder that a smile is the key to great customer service and it’s easy to do. So please on your next shift and beyond keep this in mind and show our patrons your best customer service. Our Sorin ushers last night were all smiles. I’m sure they loved every minute of it and it showed in their performance!

TIP OF THE WEEK 2: 10/20 Parking Tonight!







I sent this out to all of tonight’s ushers earlier but wanted to make sure you see it!

Just wanted to give you a heads up that tonight might be harder than usual to park as there are many Game Day Weekend functions happening on campus (Pep Rally, Hockey Game, Soccer Game, Basketball!!!) The best bet might be to walk over from the Eddy Street Commons lot. Bring your ticket and we can put the sticker on to validate. Here are the directions for that in case you haven’t done it yet:

Get your parking ticket at the Eddy Street Commons Lot. Give it to the HM and we’ll place a sticker on the back of the ticket. When you return to the Eddy Street lot, show one side of the ticket (with a code) to the scanning machine and when the code is scanned it shows the amount due. Then flip the ticket over, the machine scans the sticker that we provide, and it then shows the amount due as “Paid”.

I hope that this is easy for you all. If you come early, by all means feel free to look for a spot on campus, but we want to have this alternative in place just in case. Thanks!

TIP OF THE WEEK: MET Opera Patron Etiquette aka METiquette!

Over the years, we have fielded numerous complaints about food consumption during the Met Operas. As more of these comments come in, we fell it needs a little attention! There’s only so much we can do to make people eat quieter, so we’ve made a list of guidelines that encompasses general Opera viewing etiquette. This list is now on the back of the programs. We don’t expect the ushers to relay all of these things to all of the patrons, so we felt the program may be the best way.

The main things we can do to help is, if we see patrons bringing in popcorn, let them know to please refrain from eating the popcorn during the Opera, only during the intermissions. In addition, if they have any food that may have a noisy wrapper, ask them to please unwrap it before the Opera begins or open it during the intermissions. We will let our student concessions workers also help with this.

Here below is what is now in the program:

Thank you for supporting The Met: Live in HD at the DeBartolo Performing Arts Center.  To ensure a quality experience for all of our patrons, we ask that you please recognize the following guidelines for etiquette during the broadcast:

1. Please arrive on time for the performance. Late arrivals can be disruptive to other patrons. 

2. Please silence all electronic devices including cell phones and tablets. Please refrain from sending or checking text messages during the performance. 

3. Recording the broadcast is strictly prohibited.

4. During the performance, please refrain from talking, humming or tapping along with the music.

5. Applause is encouraged at the following moments in the performance:

–        As the conductor arrives onstage to begin the overture

–        The conclusion of the overture or an aria

–        The conclusion of an act

–        During a curtain call

6. Concessions will be served during The Met: Live in HD broadcasts from our concessions stand.

–        If you purchase popcorn, please do not eat during the performance. Please enjoy your popcorn purchase during intermission breaks.

–        If you purchase candy, please unwrap your purchase before the performance begins or during intermissions.

–        Beverages may be enjoyed during the performance. Please consume your beverages quietly. 

Thank you for your patronage and enjoy the performance.


There you have it!