TIP OF THE WEEK: Usher Reminders!

Thought it was that time of the year to go over a few things to keep in mind when on the floor. We’ll start with a reminder about drawing the line between being a patron and being an usher. As we want you all to enjoy working here and enjoy the art that is provided, we have to keep in mind that we are here for the patrons first. We need to maintain our usher identity and that we are representing DPAC and let the patrons have the fun, even if it is a particularly energetic event. If it is a performance that you’d like to enjoy to the fullest, you are always welcome to get a ticket and be a participating patron.

Often we can get caught up in the performance or the film and leave behind our duty to the patrons. Program and Scanner ushers (along with other ushers who may be in the back of the venue) please be attentive to patrons who are entering (or leaving) by grabbing the doors, so they close quietly and helping get them to the late seating holds or to their assigned seat. Always please stay at your post until after the first late seating moment (except for Orchestra ushers who can move to their normal seating area).  Then you can grab an empty seat on an aisle in the back (preferably late seating holds) or use one of the stools.

Some performances, such as the Sorin shows, are very quiet in nature and we have to make sure we’re as quiet as we can be when handling late seating. We know sometimes the patrons are loud and there’s not much we can do about that, but we just have to do our best to be as quiet as we can.

That’s all the reminders for now. Let’s keep these in mind and have a great rest of the year. It’s November already!

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TIP OF THE WEEK: Miles of Smiles!

Thought it would be a good time to bring out an easy tip that makes a difference! This week our staff went over to an event at the new stadium and noticed how all of their ushers engaged with us and had big smiles. Now they’re probably smiling because they get paid…but that’s beside the point! Just want to bring it up, as sometimes we need a reminder that a smile is the key to great customer service and it’s easy to do. So please on your next shift and beyond keep this in mind and show our patrons your best customer service. Our Sorin ushers last night were all smiles. I’m sure they loved every minute of it and it showed in their performance!

TIP OF THE WEEK 2: 10/20 Parking Tonight!

 

 

 

 

 

 

I sent this out to all of tonight’s ushers earlier but wanted to make sure you see it!

Just wanted to give you a heads up that tonight might be harder than usual to park as there are many Game Day Weekend functions happening on campus (Pep Rally, Hockey Game, Soccer Game, Basketball!!!) The best bet might be to walk over from the Eddy Street Commons lot. Bring your ticket and we can put the sticker on to validate. Here are the directions for that in case you haven’t done it yet:

Get your parking ticket at the Eddy Street Commons Lot. Give it to the HM and we’ll place a sticker on the back of the ticket. When you return to the Eddy Street lot, show one side of the ticket (with a code) to the scanning machine and when the code is scanned it shows the amount due. Then flip the ticket over, the machine scans the sticker that we provide, and it then shows the amount due as “Paid”.

I hope that this is easy for you all. If you come early, by all means feel free to look for a spot on campus, but we want to have this alternative in place just in case. Thanks!

TIP OF THE WEEK: MET Opera Patron Etiquette aka METiquette!

Over the years, we have fielded numerous complaints about food consumption during the Met Operas. As more of these comments come in, we fell it needs a little attention! There’s only so much we can do to make people eat quieter, so we’ve made a list of guidelines that encompasses general Opera viewing etiquette. This list is now on the back of the programs. We don’t expect the ushers to relay all of these things to all of the patrons, so we felt the program may be the best way.

The main things we can do to help is, if we see patrons bringing in popcorn, let them know to please refrain from eating the popcorn during the Opera, only during the intermissions. In addition, if they have any food that may have a noisy wrapper, ask them to please unwrap it before the Opera begins or open it during the intermissions. We will let our student concessions workers also help with this.

Here below is what is now in the program:

Thank you for supporting The Met: Live in HD at the DeBartolo Performing Arts Center.  To ensure a quality experience for all of our patrons, we ask that you please recognize the following guidelines for etiquette during the broadcast:

1. Please arrive on time for the performance. Late arrivals can be disruptive to other patrons. 

2. Please silence all electronic devices including cell phones and tablets. Please refrain from sending or checking text messages during the performance. 

3. Recording the broadcast is strictly prohibited.

4. During the performance, please refrain from talking, humming or tapping along with the music.

5. Applause is encouraged at the following moments in the performance:

–        As the conductor arrives onstage to begin the overture

–        The conclusion of the overture or an aria

–        The conclusion of an act

–        During a curtain call

6. Concessions will be served during The Met: Live in HD broadcasts from our concessions stand.

–        If you purchase popcorn, please do not eat during the performance. Please enjoy your popcorn purchase during intermission breaks.

–        If you purchase candy, please unwrap your purchase before the performance begins or during intermissions.

–        Beverages may be enjoyed during the performance. Please consume your beverages quietly. 

Thank you for your patronage and enjoy the performance.

 

There you have it!

TIP OF THE WEEK 2: Usher Entrance for Thursday’s 10/19 Sorin Performance!

This note is for this Thursday’s Sorin ushers. The University’s Board of Trustees are in attendance for this event and will be having a special dinner in our lobby before the Sorin performance. Our client requested that we keep the lobby as clear as possible during the dinner. As you will be arriving at 6:30 PM (or earlier), the dinner will be underway. We ask that you enter the building a new and exciting way! We will be unlocking the WEST doors for your entrance. If you recall from usher safety training, the WEST doors are outside the Leighton backstage where we exit to go to the Donor Wall.

There is a side walk that leads to the West Doors from Holy Cross Dr. which is on the North side of DPAC (where we normally enter). Please take this sidewalk and enter through these doors (again…on the west side of the building). You will then see the backstage of the Leighton and the Penote. Then please enter the Leighton stage and go down the stage stairs into the Leighton main floor. Then please enter the Usher Locker Room through the Leighton Door B vestibule. (You know, the RED door.). We’ll have the doors to the Leighton backstage and the red door to the Usher Locker Room open to make it as easy as we can for you.

Note for the early greeter and coat check worker: since your call time is at 5:15 PM, you can enter the normal way, as the Trustees will not be in the building yet.

Thanks to all of you for your help with this!

TIP OF THE WEEK: To Eat or Not To Eat- Reception Food

Just wanted to put out a reminder that when we have events with receptions to please refrain from eating the delicious reception food while on duty. The other evening a client witnessed some of our student ushers doing this and needless to say, it doesn’t look good on our end. Sometimes clients order more than enough food, but sometimes it’s less and every piece is needed for the invited guests. Our clients will let us know beforehand if the staff and ushers can take part in the reception after the guests have finished. If we are allowed to partake, we ask that you remove your usher vest before eating and enjoy. Thanks!

TIP OF THE WEEK 2: More Parking Stuff

This week Parking Services let us know that due to the changes in the Walsh Architecture Lot (where the new paid Visitor Lot is), the guard gates aren’t issuing weekday passes for this lot. They will issue passes for the Compton Lot and the Joyce Lot (which is across the street from the Compton Lot). Note this is only for shifts that start before 4:00 PM on a weekday.

These lots are quite the hike, but if you’d like, you can catch a Cardinal Shuttle from the Joyce and Compton lots and they will take you right to the building. The buses run weekdays from 7:00 AM to 7:00 PM. Every 15 minutes they stop at the bus shelter at the Compton Lot. I know many times you may just miss the bus or be waiting for the entire time it takes to walk over. But I have been told by riders that if you see a shuttle on your walk, you can flag it down and it will stop for you and drop you off at DPAC. Plus you can take it from DPAC to your lot. That’s what they tell me, so please test it out and enjoy the ride!