Welcome potential volunteer and student ushers! Thank you so much for your interest in the usher program here at the DeBartolo Performing Arts Center! Please take a look at answers to some of the most-asked questions in regards to being an usher here at the Center:
Situated on the campus of the University of Notre Dame, the Marie P. DeBartolo Center for the Performing Arts welcomes visitors from all over campus and the world. Each patron who enters the Center receives world-class service! Our ushers play a significant role in providing an enjoyable experience for our patrons. The roles of a volunteer usher include being the Center’s greeter, working coat check, scanning tickets, passing out programs, and helping patrons with any questions they may have. Student ushers take on these roles as well, in addition to working performance and screening concessions, assisting the house managers in preparing a performance, and helping ADA (Americans with Disabilities Act) patrons to their seats. Know you all are the first and last interaction with patrons, and excellent customer service brings patrons back to the Center again and again!
What’s involved in becoming an usher at the Center?
To begin the process of becoming an usher for the Center, applicants must first complete an online application (provided as a link below). Once completed, a member of the Guest Services Department will contact you to schedule an interview. This interview is our opportunity to discuss the role of an usher, explain the position requirements, and decide if this position is a good fit for both of us. Following the interview process, accepted volunteer ushers are issued an Usher Binder which provides the history of the Center, the requirements and responsibilities of an usher, building information, and information on shift scheduling. For volunteers a period of 2-3 days could be spent training you for ushering in the Center’s 5 different performance venues. Students will be required to attend one lengthy training session.
What are the expectations of your ushers?
You are expected to be…
- 18 years of age or older for Volunteers. Student ushers can be of working age and need to be enrolled with the University.
- able to work 100 hours per year for volunteering, roughly 3 shifts per month, with a minimum of 75 hours. Volunteers can pick the shifts they want to work (if available). For students we’d like them to have a flexible schedule that allows for several shifts a month. Students provide us with their preferences and we design a schedule based on that information and the month’s performances.
- able to stand for long periods of time, sometimes throughout an entire event if sold out.
- able to climb stairs.
- able to read 8-point font print in dim lighting with the use of a flashlight in order to identify patrons’ seat and row.
- able to work in all 5 performance venues and the balconies of these venues.
- willing to work a variety of diverse events and assignments.
- able to discreetly and sensitively deal with disruptive or dissatisfied patrons.
- punctual and regular with attendance.
- able to access a computer for regular emails and shift sign-up.
- comfortable working nights and weekends.
- wearing an usher uniform, which consists of black pants, a white long-sleeved shirt, black shoes, and the Center-provided sweater vest.
What are some qualities that are helpful to becoming an usher?
- A love and understanding for the arts
- Effective customer service skills
- A willingness to learn new technology
When do you hire new ushers?
Volunteer ushers are hired on an as-needed basis. Usually we hire in January, but that is based on if we have any openings. We welcome applications all year long and will notify you when we are ready to conduct interviews.
Student ushers have a hiring session every August. We may have additional hiring in January, but only based on need.
How do I complete the application?
In order to get this process started, simply click the link below to access MyVolunteerPage.com in order to apply electronically. You will be asked to create a username and password; please write these down and remember them so you can revisit the site as often as necessary to complete the application. You will be contacted by a member of our Guest Services team to discuss your application when we begin our next hiring session. If you have any further questions, please email the Guest Services Department at firstname.lastname@example.org. Leave your name and number and one of us will return your call.
Application link (link will open in a new page):