A reminder we need to send out from time to time is for all ushers (and staff!) to make sure that when we’re on the floor among patrons or artists, not to discuss our personal opinions on the performances or any DPAC related issues. If any sensitive issues arise in a performance or screening that requires attention, please speak privately with the House Manger or Projectionist so they can relay it through the proper channels. If it’s anything regarding the quality of the content, feel free to discuss with the other ushers in the Usher Locker Room or off-site.
If a patron comes up and complains about the quality of the performance or screening, please let them know that you’ll pass their concerns along and that we have many terrific shows coming up and hopefully something else in the future will be more to their liking. Something not to do, is agree with them and say something to the effect that the show was terrible. Even if you feel that way, we need to maintain our professionalism as ushers and DPAC representatives and not vocalize it.